You may be asked to provide personal information (name, address, email, phone number, card number) to process and/or to track your order. Information provided may be used for future reference and for marketing purposes. To unsubscribe, contact

Once order is placed, it may take up to 2 business days to process your order and up to 10 business days to arrive. Please note holidays and weather conditions may affect delivery times. 


Subscriptions require a minimum of three orders to receive cost savings. You may cancel at any time with no cancellation fee after the initial three orders have been processed. If you cancel after an order has been processed, your subscription will be cancelled after that shipment.


For order cancellations, please call 833-632-NEAŪ or email
Working hours: Mon- Fri 9am- 5pm EST. 
Orders that have already been processed cannot be cancelled and/or refunded.

neaū water retains the right to cancel any order at its discretion and without prior notice. In the event of such cancellation, neaū water will refund full amount to the concerned party within an appropriate timeframe.


All sales are final and cannot be returned and/or refunded. If the item is wrong or damaged, please call 833-632-NEAŪ and email clear pictures to 
neaū water is not responsible for stolen item(s) once delivery is confirmed.
For other enquiries, contact neaū water at